My Jamjoom Loyalty Programme

The My Jamjoom Loyalty Programme is available to all customers who successfully register and create an account on the My Jamjoom mobile application.

Each customer should maintain only their own account and provide accurate information during registration.

Jamjoom reserves the right to suspend or terminate accounts in cases of fraudulent activity, misuse, or violation of these Terms & Conditions.

Customers are required to select a Jamjoom branch within the application.

Offers, promotional flyers, stories, announcements, and other branch-specific content displayed in the application may depend on the selected branch.

Branch-specific offers and promotions are subject to availability and may differ between Jamjoom branches.

Customers can earn loyalty points through eligible purchases made directly at participating Jamjoom supermarkets.

The number of points earned may depend on the products purchased.

Certain products or promotional products may provide additional or higher loyalty points. The applicable points for eligible products are determined by Jamjoom and may be displayed or communicated through the application or applicable promotional materials.

Points are credited to the customer's loyalty account based on eligible transactions recorded by Jamjoom.

Points earned through purchases are intended to reward genuine purchases of products and are not intended to be purchased separately or exchanged independently for participation in the loyalty programme.

This conversion value applies to eligible point redemption under the My Jamjoom Loyalty Programme.

Points are loyalty benefits and are not equivalent to cash unless Jamjoom specifically provides a cash-equivalent redemption option.

Redemption is subject to the availability of eligible rewards, gifts, or redemption options provided by Jamjoom.

A redemption request may be subject to verification before it is completed.

Currently, loyalty points do not have an expiry date.

Jamjoom may introduce or modify point validity or expiry rules in the future by updating these Terms & Conditions and communicating the applicable changes to customers.

The My Jamjoom application may provide a trolley scanning feature through which customers can scan an eligible trolley QR code available at participating Jamjoom stores.

Each customer is permitted to complete one trolley scan per day.

A customer cannot perform multiple eligible trolley scans on the same day.

Trolley scanning is available only when the customer is physically present at the participating Jamjoom store.

The application may use the customer's device location to verify that the scan is being performed within the permitted store location.

Customers may be required to enable location permission on their device to use the trolley scanning feature.

A scan performed outside the permitted store location may be rejected by the system.

A successful trolley scan may provide the customer with a gift or reward assigned through the Jamjoom Loyalty Platform.

The available gifts and rewards are determined and configured by Jamjoom.

The gift available to a customer may vary depending on the reward configuration and availability at the time of the scan.

The reward displayed or assigned after a successful scan will be subject to the applicable terms shown in the application.

A gift obtained through a successful trolley scan must be collected from the same Jamjoom store where the trolley scan was performed.

The gift must be collected within 10 minutes of the successful trolley scan.

If the customer does not collect the gift within the specified 10-minute period, the reward may expire and cannot be claimed later.

Customers cannot transfer the trolley scan reward to another Jamjoom branch unless specifically permitted by Jamjoom.

Jamjoom may publish offers, promotional flyers, stories, announcements, and other promotional content through the application.

Some offers may be specific to a particular branch.

Offers may have their own validity period, eligibility conditions, product restrictions, or stock limitations.

Customers should review the applicable offer details before using an offer or promotion.

Jamjoom reserves the right to modify, suspend, or withdraw an offer or promotion at any time, subject to applicable law.

If a purchase is cancelled, returned, refunded, or otherwise reversed, the loyalty points associated with that transaction may also be cancelled or adjusted.

Jamjoom may correct loyalty point balances where an error, duplicate transaction, technical issue, or incorrect point allocation is identified.